Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact us for personalized assistance.

Products & Quality

Common questions about products & quality

Orders & Shipping

Common questions about orders & shipping

Returns & Refunds

Common questions about returns & refunds

Safety & Usage

Common questions about safety & usage

Account & Rewards

Common questions about account & rewards

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Our customer service team is here to help you with any questions about our products or services.

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Product Care Guide

Learn how to properly store and use your essential oils

View Guide →

Shipping Info

Detailed information about our shipping policies

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Returns & Refunds

Easy returns process and refund information

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Frequently Asked Questions

Products & Quality

How should I store my essential oils?

Can I use essential oils directly on my skin?

What's the difference between essential oils and fragrance oils?

Orders & Shipping

How long does shipping take?

Do you ship internationally?

What if my package is damaged during shipping?

Can I change or cancel my order?

Returns & Refunds

What is your return policy?

Are there any items that can't be returned?

Safety & Usage

Are essential oils safe for children and pets?

Can I ingest essential oils?

What should I do if I have an allergic reaction?

Account & Rewards

How does the loyalty program work?

How do I refer friends?

Can I combine discounts and coupons?

Still Have Questions?

Product Care Guide

Shipping Info

Returns & Refunds