Returns & Refunds Policy
Last updated: September 7, 2025
1. Return Policy Overview
At Ayooh Naturals, we stand behind the quality of our essential oils and natural products. Due to the nature of our products and hygiene considerations, we have specific return and refund policies to ensure customer satisfaction while maintaining product integrity.
Our Commitment
We are committed to your satisfaction and will work with you to resolve any issues with your order promptly and fairly.
2. Return/Replacement Eligibility
We do not excercise product returns, however check the replacement policy given below:
✅ Eligible for Replacement
- Wrong item shipped (our error)
- Broken Bottles
❌ Not Eligible for Replacement
- Opened or used products (for hygiene and safety reasons)
- Products damaged due to misuse or negligence
- Custom blends or personalized products
- Products without original packaging
- Products beyond the replacement window
- Change of mind
3. Replacement Timeline
Damaged Products
Timeline: 48 hours from delivery
Must report immediately with photos for fastest resolution through email or WhatsApp
Important: All return requests must be initiated within the specified timeline. Late requests may not be honored except in exceptional circumstances.
4. How to Initiate a Replacement
Step 1: Contact Us
Reach out to our customer service team:
- Email: ask@ayooohnaturals.com
- Phone: +91 90683 44488
- WhatsApp: +91 90683 44488
- Contact form on our website
Step 2: Provide Information
Please have the following information ready:
- Order number
- Product details
- Reason for return/replacement
- Photos (for damaged/defective items)
- Contact information
Step 3: Replacement Authorization
Once approved, you'll receive:
- Replacement authorization number (RMA)
- Replacement shipping label (if applicable)
- Packaging instructions
- Replacement tracking information
5. Replacement Shipping
Our Responsibility
We cover replacement shipping for:
- Damaged products
- Wrong items shipped
Customer Responsibility
You cover replacement shipping for:
- Change of mind replacement
- Unopened product replacement
- Customer error in ordering
Safe Replacement Packaging
- Use original packaging when possible
- Wrap glass bottles in bubble wrap
- Include all original accessories and documentation
- Use trackable shipping method
6. Refund Process
Refund Timeline
Refund Methods
- Original Payment Method: Refunds are processed to the original payment method
- Store Credit: Available for faster processing (optional)
- Bank Transfer: For cash on delivery orders
Full Refund: You will receive a full refund including the product cost and original shipping fees if order is cancelled within 24 hours of placing the order.
Partial Refund: If the order is cancelled after 24 hours, a partial refund will be issued, excluding original shipping fees.
7. Special Circumstances
Bulk Orders
For orders above ₹10,000 or custom bulk orders, special return/refund/replacement terms may apply. Please contact us for specific policies.
Gift Purchases
Gift recipients can return items using the original order information. Refunds will be processed to the original purchaser's payment method.
Subscription Orders
Subscription orders follow the same return/refund/replacement policy. You can also pause or cancel subscriptions anytime from your account dashboard.
8. Quality Guarantee
Our Promise to You
- 100% Natural: All our essential oils are 100% pure and natural.
- Quality Testing: Every batch is tested for purity and quality.
- Freshness Guarantee: Products are shipped fresh with proper expiry dates.
- Satisfaction Promise: If you're not satisfied, report it to us and we'll make it right.
9. Contact Information
For returns, refunds, or any questions about this policy:
Email: ask@ayooohnaturals.com
Customer Service: +91 90683 44488
WhatsApp Support: +91 90683 44488
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Address: Plot No. 14, Madhav Enclave, Industrial Park 2, Village Salempur, Haridwar - 249402 (Uttarakhand)
Tip: To avoid Replacement/Refund/Return, please read product descriptions carefully and contact us if you have any questions before placing your order. Our team is here to help you choose the right products!