Privacy Policy
Last updated: September 7, 2025
1. Information We Collect
Personal Information
When you use our services, we may collect:
- Name and contact information (email, phone number)
- Billing and shipping addresses
- Payment information (processed securely by our payment partners)
- Account credentials (username, password)
- Order history and preferences
Automatic Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our products and services
- Personalize your shopping experience
- Send promotional emails (with your consent)
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment processors (Razorpay, Stripe)
- Shipping and logistics partners
- Email service providers
- Analytics services (Google Analytics)
- Customer support platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure the safety of our users
- Investigate fraud or security issues
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, including shopping cart and secure checkout.
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Marketing Cookies
Used to deliver personalized advertisements and track campaign effectiveness.
You can control cookie preferences through your browser settings.
5. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing
- Regular security updates and monitoring
- Access controls and employee training
- Data backup and recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is kept while your account is active. Order and transaction data may be retained for up to 7 years for tax and accounting purposes.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete such information promptly.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: ask@ayooohnaturals.com
Phone: +91 90683 44488
Address: Plot No. 14, Madhav Enclave, Industrial Park 2, Village Salempur, Haridwar - 249402 (Uttarakhand)
Note: This privacy policy is for general informational purposes only and does not constitute legal advice. For specific legal guidance, please consult a qualified attorney.